Program explainer
How Solar Relief Works
A plain explanation of what Solar Relief covers, what nobody can legitimately promise you, what it costs, and what to have ready before a specialist calls.
What Solar Relief is
Solar Relief is a general term for help available to homeowners who already have solar installed and have run into a problem with it. It is not something you enroll in. It describes a category of service work, delivered by independent licensed providers, covering the situations below.
The five situations it covers
- The system stopped producing, or produces far less than promised. Commonly an inverter fault, a tripped disconnect, failed optimizers or microinverters, new shading, soiling, or a monitoring gateway that went offline without anyone noticing.
- The original installer closed, merged, or stopped responding. Systems in this position are often called "orphaned" — manufacturer warranties on hardware usually survive, but the installer's workmanship coverage typically does not.
- The roof needs repair or replacement and panels are in the way. This requires coordinated removal and reinstallation, ideally scheduled alongside the roofing crew so the array is off the roof for the shortest possible window.
- Lease, PPA, and loan questions. Escalator clauses, buyout figures, transfer paperwork, and payments that no longer match what was pitched.
- Selling or buying a home with solar. Third-party-owned systems generally require a transfer or assumption package before closing — a step that routinely surprises people mid-escrow.
What it cannot do
- Nobody can guarantee your solar agreement will be cancelled. A signed lease, PPA, or loan is binding. Any promise of cancellation, forgiveness, or a guaranteed buyout discount is a promise that cannot be kept.
- There is no government bailout for solar payments. Federal solar incentives are tax credits applied at purchase and installation — not relief for existing payments.
- A referral service is not a law firm. Alleged misrepresentation at the point of sale, forged documents, or elder financial abuse are matters for a licensed attorney or your state attorney general's consumer protection division.
- No one can promise savings figures sight-unseen. Real numbers require production data, your rate schedule, and your agreement terms.
What it typically costs
Requesting contact through this site is free and carries no obligation. The provider's work is quoted separately:
| Service | Typical cost |
|---|---|
| Diagnostic / service visit | $150 – $450 |
| String inverter replacement | $1,500 – $3,500 |
| Microinverter or optimizer (per unit) | $150 – $400 |
| Monitoring gateway repair or replacement | $200 – $600 |
| Panel removal & reinstall for roofing | $1,500 – $6,000 by system size |
| Full inspection with production report | $200 – $500 |
Equipment still under manufacturer warranty may cover the part while you pay labor — which is why identifying your original equipment matters before anyone quotes a replacement.
What to have ready
Ten minutes of gathering often saves an entire diagnostic visit:
- Your latest electric bill, plus the same month last year for comparison
- Monitoring app login, or a screenshot of current production and any error state
- Inverter make, model, and any error code or blinking-light pattern
- Your agreement — owned, financed with a loan, leased, or PPA
- Installation date and original installer name, even if they have closed
- Any roof work planned or already quoted, with dates
- Warranty documents for panels, inverter, and workmanship if available
What happens after you request contact
- You complete a short project check describing the system and the problem.
- Your request is reviewed for provider availability in your area — coverage is not guaranteed in every ZIP code.
- An available independent provider contacts you, typically within 5–15 minutes during business hours.
- They may request photos, monitoring screenshots, contract pages, or equipment model numbers before recommending an inspection.
- Any work, pricing, warranty, and scheduling is agreed directly between you and that provider.
How to spot a predatory offer
| Legitimate | Warning sign |
|---|---|
| Asks to see monitoring data and your agreement before quoting | Quotes a "savings amount" on the first call |
| Clearly identifies itself as a referral or contracting service | Implies government affiliation or a "federal program" |
| Describes diagnostics as a paid service visit | Promises to cancel or erase your solar loan |
| Provides a license number when asked | Pressures you to sign on the first conversation |
| Says legal disputes need an attorney | Offers to handle legal action for a fee |
Frequently asked questions
Is Solar Relief a government program?
No. It is not affiliated with any federal, state, or utility program, and no government fund pays off private solar loans or leases. Solar Relief simply describes help for homeowners whose existing solar system has a problem.
What kinds of problems does it cover?
Systems that stopped producing or underperform, inverter and monitoring faults, installers who closed or stopped responding, panel removal and reinstallation for roof work, and questions about lease, PPA, or loan paperwork including buyouts and transfers at sale.
Can anyone cancel my solar lease, PPA, or loan?
No service can guarantee that. Those are binding agreements. A provider may help you understand buyout figures, transfer options, and service pathways, but disputes about how an agreement was sold generally require a licensed attorney or your state consumer protection office.
What does it cost?
Requesting contact through United Home Care Pros is free with no obligation. The provider's work is quoted separately — diagnostic visits commonly run $150–$450, inverter replacement $1,500–$3,500, and panel removal and reinstall for roofing $1,500–$6,000 by system size.
What should I have ready before a specialist calls?
Your recent electric bill, monitoring login or a production screenshot, the inverter make and model plus any error code, your original agreement showing whether the system is owned, financed, leased, or under a PPA, the installation date, and details of any planned roof work.
How quickly will someone contact me?
Most homeowners hear from an available provider within 5–15 minutes during business hours, though this varies by location and provider availability. Coverage is not guaranteed in every ZIP code.
United Home Care Pros is a referral and marketing service. It is not affiliated with any government solar relief program and does not guarantee repairs, savings, contract cancellation, financing outcomes, or provider availability. Information here is general and is not legal or financial advice.
Related reading
Have an existing solar system with a problem?
Describe the issue and request a callback from an available independent provider. Free, with no obligation.